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Terms and conditions of use

Our terms and conditions of use

These terms and conditions govern exclusively the contractual relationship between Kadulia SAS and anyone visiting the website or wishing to purchase any of the products offered on this site.
These conditions apply to the exclusion of all other conditions, including those in effect for store sales. browsing or ordering any of the products offered on this site , Customer agrees to be bound by these conditions apply to all offers , orders and agreement between the customer and the company , as well as ' any operation necessary for their implementation .

Legal information website are :




These terms and conditions are available to all on the merchant 's website

The Company reserves the right to modify at any time these terms and conditions subject to modifications appear on its website.


Article 1 - Price

The prices of our products are indicated in euros and in dollars including all taxes (VAT) , excluding the cost of processing and delivery (see Shipping costs) . Mode of transportation and the cost depends on the weight of the order and the remoteness of the destination country. Transportation charges applicable to the Customer's order are communicated during the checkout procedure.

When ordering from a country other than France you are the importer of the product concerned. For all products shipped outside the European Union and DOM- TOM , the price will be calculated based on customs duties or other local taxes or import or state taxes . These rights are not within the purview of . They will be your responsibility and your responsibility in terms of returns and payments to the authorities and bodies in your country. We advise you to learn about these issues with your local authorities.

All orders, whatever their origin, are payable in Euros and dollars. reserves the right to change prices at any time. However, the products will be billed based on rates in effect at the time of order entry, subject to availability .
The products remain the property of until full payment.


Article 2 - Order

Orders are placed directly on the site.
Any order implies acceptance of price and product descriptions.
Orders must be confirmation .

Contractual information is presented in French and English and will be confirmed with the contractual information at the latest at the time of delivery. reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order . In addition, the Company reserves the right to refuse orders and therefore deliveries without having to justify its decision in case of problems found in the operation of the database . This includes all attempts at fraud or circumvention of audit protocols developed for consumer safety .


Article 3 - Validation

You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms and Conditions.

The Customer acknowledges that the data recorded by constitute proof of all transactions between and its customers .


Article 4 - Availability

Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks. In the event of a temporary unavailability of product after placing your order we will notify you by email or mail as soon as possible .

In the event of an extended outage (over 2 months) , your order will be automatically canceled and you would be refunded to your bank account debited .


Article 5 - Delivery

The products are delivered to the delivery address you specified during the ordering process. The times indicated are the usual average times and correspond to the processing time and delivery. can not be held responsible for the consequences of a delay in delivery .

If delivered on different dates due to their availability, delivery time is based on the longest time . However reserves the right to split shipments. The fee for processing and shipping will be charged for one shipment. In this case, an email will be sent.

In the absence of the Client or error in the wording of the delivery address makes it impossible to deliver it up to the Customer to agree a new delivery with the carrier. The additional costs incurred will be borne by the Client.


IMPORTANT : has no permission to send cosmetics of the following brands, outside the European Economic Area :

Avène, Aderma, Ducray, Galénic, Elancyl, Klorane, René Furterer, Vichy, La Roche Posay, Skinceuticals, Sanoflore, Roger Gallet, Biotherm.

All orders including these brands will thus be cancelled if the destination is outside Europe.


Article 5a - Problems with deliveries Post

In case of delay in delivery , minimum 7 days after leaving our warehouse , you must let us know by email with your order number so that our services require investigation Post or any other carrier supported delivery.

An investigation may take up to 90 days from the date of commencement of the investigation. If during this period, the product is found, it will be immediately forwarded to your home ( most cases ) . But if the product is not found at the end of the 90 days of investigation, the Post considers the package as lost. After this time, you refund the products. disclaims any responsibility for the longer delivery times due to the carrier , especially in case of loss of products or strike, by no refund or compensation will not be paid.


Article 6 - Payment

The payment of your purchases will be effected by credit card :

PayPal , Visa, MasterCard , Carte Bleue


Article 7 - Security

The shop been a security system : We have adopted the SSL encryption procedure and we also reinforced the whole process of scrambling and encryption to effectively protect all sensitive data can be linked means of payment (see payment Security ) .


Article 8 - Compliance Products

The following provisions shall not apply to drugs that can not be returned or exchanged.

If , upon delivery , the product:

- Does not correspond to the order
- Has flaws
- Is damaged

Customer may assert a claim for refund or exchange within 7 working days from the day after delivery and , provided that the product is in its original packaging and unused .

Product and request for exchange or refund must be sent to the Customer's expense , along with a photocopy of the invoice to the following address :

12 Place de la République

No sending in against - refunding will be accepted , whatever the reason . Return costs will be refunded upon request and proof that you attach to your request for exchange or refund.

Products opened , damaged or soiled by the Customer are never refunded or exchanged .

In case of excessive returns , the Company reserves the right to refuse any further order.


Article 9 - Repayment

Refunds for products in the cases referred to in Article 8 shall be made within not more than 30 days after the receipt of goods by us time .

Reimbursement will be made at the discretion of by crediting your bank account or by check sent to the customer who placed the order and billing address. No sending in against - refunding will be accepted , whatever the reason .


Article 10 - Customer Service

For information or questions, our customer service is at your disposal. Email :

By post to the following address:

12 Place de la République

For information or questions regarding the site and its operation send an email to the following address or fill out the form intelligence in Contact Us .


Article 11 - Intellectual Property and its partners are the sole and exclusive owners of intellectual and industrial property rights in the content on the Site property , which includes including, but not limited to , the texts, articles , studies, tables, diagrams, drawings , photographs, videos , logos , designs, models , brands , and other graphic or written viewed items from the Site.

Customer is prohibited to download , reproduce , alter, modify and / or print works , trademarks, logos, texts , images, sounds , photos, templates , software, and more generally any information contained from the Site may enjoy protection under Intellectual Property and / or Industrial, and for purposes other than strictly personal and private .

In case of fraudulent use of these content partners , responsibility can not be engaged .


Article 12 - Liability

The products conform to the French legislation. Responsibility not be engaged in case of non- compliance with the legislation of the country where the goods are delivered . It is your responsibility to check with local authorities the possibilities of importation or use of the products you wish to order.

Photos are for illustrative purposes. We invite you to read the description of each product to know the precise characteristics . In case of doubt or if you wish further information do not hesitate to contact customer service (see Article 11).

In case of manifest error between the characteristics of the product and its presentation and / or conditions of sale, not be held liable.

In case of hyperlinks to other sites from , it will not responsible for the content of information provided on these sites after activation of these links.

Access to third-party sites through hyperlinks published on the Site is at the risk of the Client. Therefore , the Customer expressly waives responsibility to seek under direct or indirect damage possibly related to access to these sites , regardless of the nature and extent of injury .

In particular, and without this list being exhaustive , the responsibility may be sought or under the quality and / or specifications of the products and services sold by third party sites, or in respect of transactions for payments on these sites, or in respect of any loss of documents, data , and related to the use of these sites files or in respect of any breaches of privacy associated with the use of these sites , nor under computer viruses or other codes , files, programs, files , or data designed to interrupt , destroy or limit the functionality of any software, hardware or telecommunications tools that may be received through such sites.

If professional purchases , not be liable for any indirect including loss of business, loss of profits, loss of chance, damage or expense damage.


Article 13 - Applicable law - Disputes

The validity, interpretation and enforcement of these Conditions of Sale are subject to French law.

The language of this contract is the French and English language.

Any question relating to the validity, interpretation, performance or breach of these Conditions of Sale shall be subject to the exclusive jurisdiction of the Tribunal de Grande Instance de Mulhouse , despite multiple defendants or collateral calls , for any type of procedures.


Article 14 - Personally Identifiable Information undertakes not to disclose to third parties the information you provide. These are confidential. They will only be used to process your order and to customize and enhance communication and product offering reserved for customers , including newsletters Site which you subscribed and as part of customizing the website according to your interests .

However, when you visit from certain partner sites and identified as such , or if you navigate from to partner sites and identified as such , the data you on may be exceptionally communicated thereto . To have access to your information they have stored , please contact the partner site you came from or where you go .

Under the Data Protection Act of 6 January 1978, you have a right of access, rectification and opposition to personal data. To do this we simply apply online or by mail, indicating your full name, address and if possible your customer reference to the following address :

12 Place de la République

Our site is designed to be particularly attentive to the needs of our customers. This is one reason why we use cookies. The cookie's purpose when you visit our site. Cookies are only used by in order to improve the personalized service that is for you.